Top 1,338 Reviews From Legit Firestone Complete Auto Care Buyers (2024)

Customer ServiceStaff

Wow what a great experience at the Madison, MS Firestone tire dealer! Came to ask some questions and was greeted by Jae ** who is service manager or seemed in charge. He spent time with me giving me options and did not push anything on me. I came back to store and he greeted me again this time by name. He actually remembered my name! I did business with the store and Andrew was the technician and he was absolutely great, polite and everything else positive about everything. I did speak to some others at the store. All were so nice! I think Jae sets the tone for a great customer service experience! 10/10.

Staff

I've been a customer of Firestone Complete Auto Care in Ballwin, MO for at least a decade and had noticed that service was taking longer and longer to complete. However, the new management has totally changed that scenario! Not only did I get my service done while I waited, but when I forgot my wallet on the counter, Dan secured it in their safe and promptly left me a voice message. Thank you for your integrity and great service!

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Staff

I took my Mazda in for service 10 5 23 on Endicott st. Danvers Mass, I also got new tires and a battery, the next day my headlight was out, I called Gordon the manager, I was very upset and gordon remained professional. He listened to my concerns and made it a priority to solve my problem which I appreciate. It turned out it was nothing they did at Firestone, my headlight was just blown, still I was charged no labor just for parts to replace the headlight! I just want to praise gordon for his management style and skills, he kept calm, he kept me calm and that goes a long way!! I have been a firestone customer since 2012 and always happy with their work and my purchases. Thank you gordon.

Customer ServicePricePunctuality & SpeedStaff

I left work later than usual one day last week. Noticed I had a message about low air pressure in one of my tires. Found that a screw was in the tire. I pulled into my local Firestone since they were still open at 6:30 pm. Great young lady in the Service Department (Alexis) and front desk manager (Nicky). They were very gracious and fixed my tire even though it was very close to closing time. If I hadn’t stopped and got it checked, I would have woken the next morning with a flat tire. They were both conscientious, friendly and knew what they were doing. In addition, Nicky didn’t charge me a thing. I had been in there about 6 weeks before and had a tire pressure sensor replaced on a different. They offered the best customer service I have experienced in a very long time. I will go to their store again in a heartbeat! They were calm, cool and collected. Five stars for the 2 ladies at Firestone on Main Street in Lexington, NC.

Customer ServiceStaff

I have been a Firestone customer for better than 45 years, and have always received excellent service. I take my Mercedes-Benz and Porsche both to the Firestone store # 317133 in Pearland, Texas. Firestone has a staff of Customer Service Representatives that are the most courteous and professional I have ever had the pleasure of doing business with. They show that they care about their customers and always go the extra mile to make sure that the customer’s needs are met satisfactorily. As indicated by this review I am very satisfied with my experiences with the company AND this store.

Customer ServiceStaff

I expect the car to be in the condition it was in when I dropped it off mechanically and with cleanliness. NEVER TAKE YOUR CAR HERE!!! They admitted their fault and have said they take responsibility and even told me it's called an oil out and they would warranty my car's engine for the lifetime of me owning the car but will not give it to me in writing. They refuse.

Customer ServiceInstallation & SetupPriceStaff

Called yesterday to find out how much it cost to install 4 new tires. I was told $25 per tire by Berry. Since I just received an email that would give me $15 off per $100 spent if I use my card, I schedule an appointment for this morning. Drop vehicle off at 1030 am, and it takes EIGHT hours to put on four tires...EIGHT hours! I call 6.5 hours in and talk to Aaron, and he's condescending and says the boss said he told me it wouldn't be done until 630pm. Why make an appointment for the morning and it take 8 hours to install 4 tires? Absolutely ridiculous, and they didn't let me use the $15 off because they said the total was $98 subtotal, even though he verbally told me $25 per tire. Will definitely be reconsidering using Firestone moving forward. I get a call 25 minutes before close saying it's ready for pick up. Now we have haven't had a vehicle all day and now all night.

My experience with Firestone has not been good. I would not recommend using any of their locations. I had my brakes replaced there 3 years ago and then again last year with rotors and now for a 3rd time, I need front and rear brakes with rotors and now calipers. Yes, that is 3 years in a row. I do not tow anything with my vehicle and I drive moderately and not heavy on the brakes. The quality of their parts not satisfactory. Use them at your own risk!!

Price

Firestone repairs are pricey and of the poorest quality that I have ever seen. 1- I paid for a lifetime alignment that turned out fraudulent. Tried to use it in Dec 23 and was told I didn't have the lifetime alignment. 2- had my front brakes done at the time shocks and routers that only lasted 6 months and 8000 miles. The dealer just told that they need to be replaced. I will never go to Firestone again. They don't honor anything. Why pay more and get less.